Questions about rug cleaning
Short, honest answers about pickup, cleaning, stains, repairs and pricing. If yours isn’t here, give us a call.
Pickup and delivery are free. Cleaning is priced by the size of your rug, and you'll see the full price before we start.
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Getting started
Booking and pickup
How to book, and what happens on pickup day.
How does pickup work?
Book online or call us. We come to your door, roll up your rug and take it to our facility. When it’s clean, we bring it back to you.
Do I need to be home for pickup?
You don’t need to be home: you can leave the rug out for us. Please note that we’re not responsible for the rug until we pick it up.
Is pickup and delivery really free?
Yes. Pickup and delivery are free across our service area. You pay for the cleaning, which is priced by the size of your rug, and any extra work you approve.
Which areas do you cover?
Toronto, including North York, Etobicoke and Scarborough, plus Vaughan, Richmond Hill, Thornhill and Markham. Near the edge? Call (416) 939-7571 and we’ll tell you plainly.
How do I get my rug ready?
Clear any small items off it, so it’s easy to roll up. At pickup, we move the furniture off the rug. There’s no need to vacuum it first. Please don’t try to clean any stains before we come. A stain nobody has touched is the easiest for us to take out completely.
How long will my rug be away?
That depends on your rug and the work it needs. Regular cleaning usually takes about a week. Enzyme odour treatment can add another week, and stain treatment adds 1 to 3 weeks on average, sometimes more for stubborn stains.
How long does a rug take to dry?
We dry every rug fully, indoors and without high heat, before it comes home, so there’s nothing left to dry at your end. Drying is part of the regular wash, which usually takes about a week.
Can you take more than one rug?
Yes. Tell us how many rugs you have when you book, and we’ll plan the pickup around them.
Can I call just to ask for advice?
Yes. Not sure what your rug needs, or what to do about a spill? Call (416) 939-7571 and we’ll give you our honest opinion.
At our facility
How we clean your rug
Off-site, at our facility, the way your rug’s fibres need.
Where do you clean my rug?
At our facility, not in your home. We take your rug away, clean it there and bring it back to you.
What kinds of rugs do you clean?
Persian, oriental, wool, silk, cotton, flat-weave, synthetic, shag and hand-knotted rugs. Not sure what yours is? That’s fine. We check every rug before we clean it. See the rugs we clean.
How do you clean a rug?
We inspect it first: the fibres, the dyes, the fringe and any stains. Then we wash it the way its fibres need, rinse it and dry it fully, indoors and without high heat, before it goes home. The fringes also get extra treatment after drying.
Can you clean a silk or older rug?
Silk and older rugs need a gentle touch. We look at them closely first, and if we have any concerns, we tell you honestly before we start.
Do you clean wall-to-wall carpet?
Sometimes. Area rugs are our main focus. Wall-to-wall carpet cleaning has very limited availability, so priority goes to repeat customers. If a spot opens up, for example after a cancellation, we can take new clients. Carpet cleaning is a different service, done in your home, while rug cleaning happens at our facility. See in-home carpet cleaning.
Extra care
Stains, pet urine and odours
What we can do, and what to expect.
Can you remove any stain?
When nobody has tried cleaning it first, virtually all stains come out completely. Very stubborn stains are rare, and our stain promise* covers them.
Can you remove gum from a rug?
Yes, when you ask for it. Just mention it before the cleaning or at pickup. We’ll take a look and tell you if it’s included in the price or if there’s an extra fee.
Can you get pet urine out of a rug?
Pet urine soaks deep into a rug, so we treat it as an extra step on top of a regular wash. We price it after we’ve seen the rug, and give you an honest idea of what to expect.
Just had an accident? You don’t need to clean it first. Roll the rug up and call (416) 939-7571, and we’ll come and pick it up.
My rug smells. Can you help?
We can look at it. Smells usually come from something in the rug, like pet urine, spills or damp. We’ll tell you what we think is causing it and what we suggest. Our enzyme odour treatment works on any type of rug, whatever the smell, and comes with our odour promise*. About odour removal.
What should I do right after a spill?
Lift off anything solid and blot once with a dry white cloth. Don’t rub, and don’t add water or any cleaner. On silk and viscose, that can do lasting harm. Then give us a call.
Fringe & edges
Rug repairs
Fringe, edges, moth damage and holes.
Do you repair rugs?
Yes. Our trained technicians are able to repair and even fully restore your area rugs. We look after loose or missing fringe, worn edges, moth damage and holes, and we can resize some rugs. We also do patching and reshaping (blocking). We look at your rug first and tell you what makes sense.
Do you wash my rug before repairing it?
Yes. Every repair starts with a full wash, even on a fairly new rug. Loose fibres wash out and hidden damage, such as moth damage, comes to light, so the repair can be done properly. One pickup and one delivery covers both.
Should I trim loose threads before pickup?
Please don’t. Cutting or pulling loose threads can make the damage worse. Leave it as it is, and we’ll tell you what we suggest.
I’ve found moth damage. What now?
Tell us when you book. Bare or thinning patches in wool pile are a common sign. We’ll look at treating the rug and repairing the damage, and price both before any work.
Pricing
Prices and quotes
Priced by size, with the full price before we start.
How much does rug cleaning cost?
Cleaning is priced by the size of your rug. Extras, like stain treatment, enzyme odour treatment and repairs, are priced after we’ve inspected it. You see the full price before we start.
Can I get an estimate before booking?
Yes. Text photos and the rug’s dimensions to (416) 939-7571, or add the rug size in the booking form, and we’ll reply with an estimate. You can also call us. We confirm the price once we’ve measured your rug.
Do I pay anything if I don’t go ahead?
No. Pickup, delivery and your quote are free. If you decide not to go ahead after we’ve looked at your rug, we bring it back at no charge.
What if you find something extra once my rug is with you?
We always call you. If you still want a regular wash, what we found doesn’t change its price. We explain it and tell you what we suggest. Often that’s to start with the regular wash and see how it goes. Silk and viscose are different: viscose stains almost always need stain treatment, and silk stains usually do. You decide, and nothing extra is done without your OK.
What is a super wash?
A super wash cleans your rug from both sides, so it’s washed twice. It can help a thick rug that hasn’t been cleaned in a long time. On a thinner rug it generally makes no difference, so we don’t usually suggest it. We only recommend what your rug really needs.
Still have a question?
Give us a call. We’re happy to talk about your rug before you book.
Pickup and delivery are free. Cleaning is priced by the size of your rug, and you'll see the full price before we start.